Support
Contact
Last updated 27 September 2026
AshenNova is made and run by an independent developer in the United Kingdom. The best way to reach us is the AshenNova Discord server.
You can also email contact@ashennova.com.
Feedback and bugs
AshenNova is an early alpha, so feedback is especially welcome: what's fun, what's confusing, what's broken, and what you'd like to see next. Post ideas in #suggestions and problems in #bug-reports. For bugs, include your in-game username, what you were doing, your device and browser, and roughly when it happened (screenshots help).
Account, privacy and data requests
For anything private, message an admin on our Discord server (a direct message to any staff member works), or email contact@ashennova.com. Please don't post personal details in public channels. Include your in-game username. We usually reply within a few days.
- Forgot your password: there is no email on your account, so message an admin with your username and anything that proves the account is yours (your pilot name, rank or rough progress). We will help you back in.
- Delete my account: send your username and we will remove the account and all its game data. Backups age out within 14 days.
- Get a copy of my data: ask, and we will send your game data as a JSON file.
- Report a player or chat message: message an admin with the callsign, the channel and the approximate time.
Security
Found a vulnerability? Please report it privately first: message an admin on our Discord server (a direct message to any staff member works), or email contact@ashennova.com before sharing it anywhere. There is also a security.txt.